f28 Casino Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and f28 ("f28," "we," "us," or "our") governing your access to and use of the f28 website located at f28.club, including all associated subdomains, mobile applications, software, games, features, and services (collectively, the "Platform").

By creating an account, making a deposit, placing a bet, or otherwise using any part of the f28 Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms apply to all users of the Platform, including registered players, guests, and any other individuals who access the Platform in any capacity.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and f28.

Access to and use of the f28 Platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• Age: You must be at least twenty-one (21) years of age. This is the minimum legal age for participation in casino-style gambling activities in the Philippines as prescribed under applicable Philippine law and PAGCOR regulations. f28 strictly enforces this requirement and will terminate any account found to belong to a person under 21 years of age.
• Jurisdiction: You must be physically located in a jurisdiction where online gambling is permitted under applicable law. It is your sole responsibility to ensure that your use of the f28 Platform complies with all laws and regulations applicable in your location.
• Legal Capacity: You must have full legal capacity to enter into a binding contract. Persons who have been declared legally incapacitated by a court of competent jurisdiction are not permitted to use the Platform.
• Self-Exclusion: You must not be subject to any self-exclusion order, voluntary or otherwise, from f28 or any other gambling operator or regulatory body.
• Single Account: You must not already hold an active or suspended account on the f28 Platform. Each individual is permitted to maintain only one (1) account at any time.

To access the full range of f28 services, you must register a player account. When registering, you agree to provide accurate, current, and complete information as prompted by the registration form. You further agree to maintain and promptly update your account information to keep it accurate, current, and complete at all times.

• One Account Per Person: Each player is permitted to hold only one registered account. The creation of multiple accounts by a single individual — whether under the same or different names, email addresses, or payment methods — is strictly prohibited and may result in permanent account closure and forfeiture of all balances.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You agree to notify f28 immediately upon becoming aware of any unauthorized use of your account or any other breach of security.
• Account Responsibility: All activity conducted through your account is your sole responsibility. f28 shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
• KYC Verification: f28 may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals or at any other time deemed necessary. Required documents may include a government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys ID, driver's license), proof of address, and proof of payment method ownership.
• Account Currency: All f28 accounts are denominated in Philippine Peso (PHP / ₱) unless otherwise specified at the time of registration.

f28 supports a range of Philippine-friendly payment methods including GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and select cryptocurrency options. All financial transactions on the Platform are subject to the following terms:

• Minimum Deposit: The minimum deposit amount is ₱100 via GCash and PayMaya. Minimum amounts for other payment methods are displayed at the cashier at the time of transaction.
• Deposit Processing: Deposits via GCash and PayMaya are typically credited to your f28 account instantly. Bank transfer deposits may take one (1) to three (3) business days to reflect, depending on the processing times of the relevant financial institution.
• Withdrawal Eligibility: Withdrawals are only available to verified accounts that have completed the applicable KYC process. f28 reserves the right to withhold withdrawal processing pending satisfactory completion of identity verification.
• Withdrawal Processing Times: GCash and PayMaya withdrawals are typically processed within minutes to a few hours during business hours. Bank transfers to BPI, BDO, and Metrobank are processed within one (1) to three (3) business days.
• Same Method Policy: Withdrawals will generally be returned to the same payment method used for the original deposit, subject to the limits and availability of that method.
• Anti-Money Laundering: f28 is committed to compliance with applicable anti-money laundering (AML) laws and regulations in the Philippines. We reserve the right to conduct enhanced due diligence on any account and to report suspicious transactions to the relevant authorities as required by law.
• Transaction Fees: f28 does not charge fees on standard deposits or withdrawals. However, your payment provider may impose their own transaction fees, for which f28 bears no responsibility.

f28 offers various bonuses and promotional offers to eligible players from time to time. All bonuses and promotions are subject to specific terms and conditions that will be communicated at the time the offer is made. The following general terms apply to all f28 bonuses unless otherwise stated:

• Wagering Requirements: All bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier will be clearly stated in the specific promotion terms.
• Eligibility: Bonuses are available to eligible registered players only. f28 reserves the right to determine eligibility at its sole discretion and to exclude any player from any promotion without prior notice.
• One Bonus at a Time: Unless explicitly stated otherwise, only one bonus may be active on your account at any given time. Attempting to claim multiple bonuses simultaneously may result in forfeiture of all associated bonus funds.
• Expiry: All bonuses have an expiry period, after which any unclaimed or unused bonus funds will be removed from your account. Expiry periods are stated in the specific promotion terms.
• Abuse: f28 reserves the right to void bonuses and any associated winnings, and to close accounts, where bonus abuse or fraudulent activity is suspected. This includes, but is not limited to, the use of multiple accounts to claim the same bonus.
• Modification: f28 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, subject to applicable regulatory requirements.

All games available on the f28 Platform are governed by individual game rules, which are accessible within each game interface. The following general gameplay terms apply across all f28 games:

• Random Number Generators: All f28 casino games use certified Random Number Generators (RNGs) supplied by licensed and audited game providers. Game outcomes are genuinely random and cannot be predicted or manipulated.
• Malfunction Policy: In the event of a game malfunction, technical error, or system failure, f28 reserves the right to void affected bets and return stakes to the relevant player accounts. f28 shall not be liable for any losses arising from game malfunctions beyond the return of the original stake.
• Bet Limits: Minimum and maximum bet limits apply to all games and are displayed within the game interface. f28 reserves the right to adjust bet limits at any time.
• Disconnection: f28 is not responsible for losses incurred as a result of internet disconnection, device failure, or other technical issues on the player's end during gameplay. Players are advised to ensure a stable internet connection before commencing play.
• Game Rules Precedence: In the event of any conflict between these Terms and the specific rules of an individual game, the specific game rules shall prevail with respect to that game.

The following conduct is strictly prohibited on the f28 Platform. Engaging in any prohibited conduct may result in immediate account suspension or permanent closure, forfeiture of all balances, and referral to the relevant law enforcement or regulatory authorities:

• Registering more than one account, or registering on behalf of another person without their explicit consent and knowledge.
• Providing false, misleading, or fraudulent information during registration or at any other time.
• Using the Platform for any money laundering, fraud, or other illegal financial activity.
• Exploiting software bugs, errors, or vulnerabilities in any game or Platform feature for financial gain.
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform.
• Colluding with other players to gain an unfair advantage in any game.
• Engaging in any form of cheating, match-fixing, or manipulation of game outcomes.
• Harassing, threatening, or abusing f28 staff, other players, or any third party in connection with the Platform.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any f28 software or systems.

f28 is committed to promoting responsible gambling and takes its obligations to player welfare seriously. We provide a range of tools to help players manage their gambling activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts at any time via account settings or by contacting support.
• Session Time Limits: Players may set limits on the duration of individual gaming sessions.
• Cooling-Off Periods: Players may request a temporary suspension of their account for a defined period ranging from 24 hours to 6 months.
• Self-Exclusion: Players who feel they need a longer break from gambling may request permanent or long-term self-exclusion. Self-exclusion requests are processed promptly and, once active, cannot be reversed for the duration of the exclusion period.
• Reality Checks: Players may enable periodic on-screen reminders of the time spent in a gaming session.

All content on the f28 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and compilation of the Platform (collectively, "Content"), is the property of f28 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to: reproduce, distribute, publicly display, or create derivative works from any Content; use any data mining, robots, or similar data gathering tools; or frame or mirror any part of the Platform without f28's prior written consent.

The f28 name, logo, and all related marks are trademarks of f28. You may not use any f28 trademark without our prior written permission.

To the fullest extent permitted by applicable law, f28, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or other intangible losses, arising out of or in connection with your use of or inability to use the Platform.

f28's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your f28 account in the thirty (30) days immediately preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. f28 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

f28 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

f28 is committed to protecting your personal data and complies with applicable data protection laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173). We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

We may share your personal data with third parties where required by law, including disclosure to PAGCOR, the Anti-Money Laundering Council (AMLC), or other regulatory and law enforcement authorities as required under applicable Philippine law.

f28 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms or any other f28 policy.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete required KYC verification within a reasonable timeframe.
• Receipt of a self-exclusion request from the account holder.
• Regulatory requirement or instruction from a competent authority.
• Cessation of f28's operations in a particular jurisdiction.

Upon account closure, any verified real-money balance remaining in your account (net of any applicable bonus funds subject to forfeiture) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.

You may also request voluntary closure of your account at any time by contacting f28 customer support. Voluntary closure requests will be processed within a reasonable timeframe, and any eligible balance will be returned to you accordingly.

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the f28 Platform, the parties shall first attempt to resolve the matter amicably through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days of written notice, either party may submit the dispute to the competent courts of the Philippines.

For disputes relating to the fairness of game outcomes or the application of bonus terms, f28 may, at its discretion, refer the matter to an independent third-party adjudicator. f28's decision on all matters relating to game outcomes, account balances, and bonus eligibility shall be final and binding, subject to any applicable regulatory review process.

f28 reserves the right to amend, update, or replace these Terms at any time. When we make material changes to these Terms, we will notify registered players by posting a notice on the Platform and, where practicable, by sending a notification to the email address associated with your account.

The updated Terms will be effective from the date indicated in the "Last Updated" notice at the top of this page. Your continued use of the f28 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 12 above.

We encourage you to review these Terms periodically to stay informed of any changes. The most current version of these Terms will always be available at f28.club/terms-conditions.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the f28 Platform, please contact our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the f28 Platform — the fastest way to reach us for account-related queries.
• Email: [email protected] — for formal complaints, KYC queries, and written correspondence.
• Response Time: We aim to respond to all email inquiries within 24 hours. Live chat responses are typically immediate during peak hours.

For responsible gaming support and self-exclusion requests, please visit our dedicated Responsible Gaming page, where you will find detailed guidance and direct access to our player protection tools.